Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.
Cancellation policy Lazale
Right of withdrawal
You have the right to cancel this contract within 14 days. The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this or these is or are delivered uniformly.
The right of cancellation does not apply, unless the parties have agreed otherwise, to the following contracts:
Contracts for the supply of goods which are liable to deteriorate or expire rapidly,
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
The revocation shall be addressed to
Delivery address below.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Returns
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
Sample cancellation form
If you wish to cancel the contract, please complete and return this form.
The right of withdrawal is excluded for used hygiene articles.
1. Return to:
VDS - Shipping and Data Service
c/o Alaiko GmbH
Siemensstraße 14
D-37412 Herzberg am Harz
Germany
E-mail: info@lazale.com
2. I/we hereby revoke the contract concluded by me/us for the purchase of the following goods / the provision of the following services
Service (attach copy of invoice if necessary)
Order number: ..........................................
Quantity / name of goods: ...........................
Purchase price: ...................................................
Already used? The right of withdrawal is excluded for used hygiene articles.
3. Ordered on: ........................
4. Reason: .............................................
5. Received on: ........................
6. Name, address of the consumer: ......
Customer number: ........................................
First and last name: .................................
Street: .......................................................
Postcode & City: ..................................................
7. Place, date & signature customer:
…………………………………………….
